Customer Forum 2022

Thursday 24th November 2022
10:00 am - 4:00 pm GMT

Address details are provided below

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We are really looking forward to getting everyone together for this year’s event, which is kindly being hosted by RPC. In addition to the chance to network with your peers, the day includes sessions such as a keynote by Artificial Lawyer’s Richard Tromans, a panel featuring Arthur Cox, RPC and Gowling WLG, Clarilis updates, and informative sessions from TLT LLP, Slaughter and May, RPC and LawCare.

Tower Bridge House
St Katharine's Way


Located on the outskirts of the City, RPC’s central London headquarters overlooks both The Tower of London and St Katharine Docks. It is a short walk from Tower Hill Tube station, and within easy reach of Liverpool Street, Fenchurch Street and London Bridge.



09:30 - 10:00 am - Registration

10:00 – 10:10 am - Welcome and company update – James Quinn, CEO, Clarilis

10:10 – 10:30 am - RPC – Oliver Bray, Senior Partner on innovation and technology at RPC

10:30 – 11:00 am - TLT LLP – Siân Ashton, Client Service Transformation Partner, FutureLaw, on “How Biffa reduced its contract drafting time by 75%”

11:00 – 11:15 am - Clarilis product update

11:15 – 11.45 am - Coffee break and networking

11.45 – 12.30 pm - Panel Session: The role of KM and tech, how to deal with remote training and virtual KM

Chaired by Richard Tromans and featuring Sarah Vickery, Head of Knowledge at RPC, Ben Murdoch-Smith, Senior Digital Transformation Manager at Arthur Cox, and Amy Moore, Digital Legal Delivery Manager at Gowling WLG.


12.30 – 1.30 pm - Lunch and networking

1:30 – 2:15 pm - Richard Tromans, keynote on “Technology, Innovation, and the Human Dimension”

2.15 – 2:30 pm - What’s new at Clarilis?

2.30 – 3.00 pm - Coffee break and networking

3.00 – 3.30 pm - LawCare - Elizabeth Rimmer, Chief Executive, on Mental Health within the Legal Sector

3.30 – 3:50 pm - Slaughter and May – Richard Batstone, Senior Knowledge & Innovation Manager, on an innovative use of Clarilis

3:50 – 4:00 pm - Clarilis wrap up

4.00 pm - Drinks and networking


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Oliver BraySenior PartnerRPC Leading RPC's Commercial Contracts team, Oliver is a highly experienced commercial lawyer, with expertise in digital media/emerging technologies, advertising and marketing, data protection and consumer law. Oliver acts for a broad range of clients, including global technology companies, household brands, retailers and innovative online businesses, as well as advertising and digital agencies across the media spectrum.
Siân AshtonClient Service Transformation Partner FutureLaw, TLT LLP Siân is a an experienced Legal Transformation specialist, focused on transforming the way that TLT delivers services to its clients and how its client legal teams deliver services to their businesses. Siân was formerly a partner in the Commercial Litigation team and now leads the FutureLaw team who provide cost effective, efficient and innovative solutions to clients through alternative resourcing, legal project management and legal technology.
Richard Tromans
Richard TromansFounder Artificial LawyerRichard started as a journalist and then became a management consultant in 2008, working at Thomson Reuters; then at an M&A advisory firm in the City of London; and then launched Tromans Consulting. Most recently he has focused on innovation and the impact of legal technology, and in 2016 created the ‘Artificial Lawyer’ blog, which has now become one of the leading sources of information on legal tech.
Ben Murdoch-Smith
Ben Murdoch-SmithDigital Transformation Consultant Arthur CoxBen leads Digital Transformation efforts at Arthur Cox, and advises on the use of Legal Technology to enhance their client-facing legal services. Ben has a background in consulting with clients on digital strategy and digital transformation, leveraging technology to reduce risk, improve efficiency, and deliver tangible benefits to the bottom line alongside a measurable ROI.
Sarah VickeryHead of Knowledge RPCSarah is RPC's Head of Knowledge providing strategic leadership for the development of the Knowledge & Legal Technology function at RPC. Sarah is responsible for developing and driving RPC's Knowledge strategy and for future proofing RPC by modernising processes and technology to drive efficiency and innovation for our people and our clients.
Amy MooreDigital Legal Delivery Manager Gowling WLGAmy Moore is the Digital Legal Delivery Manager in Gowling WLG's Business Improvement Team. She is a legal tech thought-leader, and evangelist of new legal technology discovery, development and adoption. Amy leads a team of Legal Engineers to identify and develop new opportunities to benefit Gowling WLG and its clients. She uses her insights from her former career as a litigation lawyer to build bridges between the legal teams and technology.
Elizabeth Rimmer LawCare
Elizabeth Rimmer Chief ExecutiveLawCareElizabeth has been managing and developing charities in the mental health sector for over 20 years. She joined LawCare in 2014 from the Institute of Group Analysis, a membership and training organisation for group psychotherapists. Elizabeth started her working life as a solicitor specialising in clinical negligence, practicing at Leigh Day.
Richard BatstoneSenior Knowledge & Innovation Manager Slaughter and May Richard leads technology and transformation projects at Slaughter and May, both in the practice and the wider business. He works closely with lawyers and legal techs to bring about sustainable change, including through the firm’s flagship legal tech incubator, “Collaborate”. He is an advocate for Legal Design and improving the working experience of junior professionals.
James Quinn
James QuinnCEOClarilisJames is CEO and co-founder of Clarilis. Before Clarilis, James was a corporate tax lawyer at Slaughter and May in London and . He also founded one of the first Alternative Business Structure (ABS) law firms.